Terms & Conditions
Complaints Handling Policy
Terms & Conditions
Please read these terms and conditions carefully before using the website.
Terms of website use
Other applicable terms
The following terms also apply to your use of our website:
Our disclaimer, which sets out our limitation of liability and confidentiality requirements for using our website.
[If you purchase services from our website, our Merchant Services Agreement (MSA) will apply to the sales.]
Licenses and Registrations
www.finmo.net is a website operated by Finmo Tech Pte Ltd (“we / Finmo”). We are regulated in a many countries and are constantly updating our regulatory status on a periodic basis.
Paynow Technology Pty Ltd trading as Finmo Tech (ABN: 66 642 442 215) holds an Australian Financial Services Licence (AFSL number: 535371).
Finmo Tech is also a registered independent remittance business (AUSTRAC registration no: IND100723324-001) and a registered Digital Currency Exchange provider (AUSTRAC registration no: DCE100723324-001).
Paynow Technology Pty Ltd trading as Finmo Tech (ABN: 66 642 442 215) holds a Financial Service Provider License (FSP No: FSP1003815)
Finmo Tech Pte. Ltd. (Finmo) holds a Major Payment Institution (MPI) Licence issued by the Monetary Authority of Singapore (MAS), which allows us to provide e-money issuance services, account issuance services, merchant acquisition, cross border and domestic money transfer services. (Licence number: PS20200640)
In accordance with the applicable laws and regulations (including PSN08), Finmo is required to provide the following disclosures:
Notice for Non-Singapore Residents: Finmo Tech Pte. Ltd. is licensed by the Monetary Authority of Singapore to provide e-money issuance services. Please note that this does not mean you will be able to recover all the money you paid to Finmo Tech Pte. Ltd. if Finmo Tech Pte. Ltd.’s business fails.”
Hours of Business Operations: Our working hours in Singapore are from 9am SGT to 6pm SGT (Mon to Friday) excluding Public Holidays.
United States of America (USA)
Finmo LLC is registered as a Money Service Business (MSB) with the Financial Crimes Enforcement Network (FinCEN) of the US Department of the Treasury. (MSB Registration Number: 31000248116829)
Information on our website and changes to itThe information contained in this website is for general information purposes only. We endeavour to keep the information published on our website up to date and correct, however we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
Intellectual property rightsWe are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.You may print or download extracts of any page(s) from our website for your personal use and you may draw the attention of others within your organisation to content posted on our website.You must not modify in any way the paper or digital copies of any materials you have printed off or downloaded, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Limitation of our liability
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our website or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
use of, or inability to use, our website ; or
use of or reliance on any content displayed on our website.
Please note that in particular, we will not be liable for:
loss of profits, sales, business, or revenue;
loss of anticipated savings;
loss of business opportunity, goodwill or reputation; or
any indirect or consequential loss or damage.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked to our website. Such links should not be interpreted as endorsements by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by us to you, which will be set out in our Merchant Service Agreement (MSA).
We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print or download extracts of any page(s) from our website for your personal use and you may draw the attention of others within your organisation to content posted on our website.
You must not modify in any way the paper or digital copies of any materials you have printed off or downloaded, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our website must always be acknowledged.
You must not use any part of the content on our website for commercial purposes without obtaining a licence to do so from us or our licensors.
Transaction DisputesYou acknowledge that a Transaction Funds Reversal, Refund or dispute may result in a return of part or all of the Purchase Price to the Buyer, Card Network or financial institution requesting the reversal.
If a Transaction is disputed, or a Transaction Funds Reversal or Refund is being sought, You will be fully liable for the dispute, reversal or refund of the Purchase Price and any associated fees or fines and You agree:
Finmo assumes no liability for any Transaction Funds Reversal, Refund or dispute and You agree to hold harmless Finmo for acting in accordance with our Merchant Services Agreement (MSA). You also agree to indemnify Finmo for any Transaction Funds Reversal, Refund or dispute and any associated fees or fines.
- to be bound by any payment industry or banking rules and regulations applicable to the dispute, Transaction Funds Reversal or Refund;
- to take all reasonable action to resolve any dispute in a timely manner including a dispute involving a Transaction Funds Reversal or Refund;
- to provide, and instruct Finmo to provide, timely assistance and reasonable information to the Platform Provider, the Card Network, Finmo’s processor or any financial institution in relation to any dispute, Transaction Funds Reversal or Refund;
- that if the payment industry or banking rules and regulations require the Transaction Funds Reversal, Finmo is instructed by You, without further notice, to give effect to the reversal by holding an amount in our bank account to cover the reversal, restricting Your access to the funds in Our bank account, debiting the Transaction Funds Reversal amount and any associated fees or fines from Our bank account (or direct debiting Your Account for an amount covering the Transaction Funds Reversal), and adjusting your Payin Wallet to reflect the reversal;
- that if a Refund is being sought, to provide timely instructions directly to Finmo in relation to the Refund.
Finmo may take any legal action against you to enforce its indemnity or otherwise recover any funds from you in relation to any Refund or Transaction Funds Reversal.You acknowledge and agree that Finmo may delay or reject Transactions that Finmo considers potentially fraudulent or unauthorised.
It is our policy and obligation to comply with all the applicable regulatory requirements when providing services to our customers. The provision of the payment services in Australia and Singapore (as well as anywhere else we target) are subject to constant change and we will ensure our systems and controls remain compliant and up to date.
In Australia, Paynow Technology Pty Ltd trading as Finmo Tech (ABN: 66 642 442 215) is a registered independent remittance business with AUSTRAC (registration no: IND100723324-001). Finmo Tech is in the process of obtaining its Australian Financial Services Licence (AFSL) from ASIC.
In Singapore, Finmo Tech operates under Finmo Tech Pte Ltd and has received In-principle approval for a Major Payment Institution (MPI) Licence with the Monetary Authority of Singapore (MAS).
Prohibited and Restricted Lines of Business
You may not use the finmo.net service for activities that:
Are inappropriate content, goods or services that promote, cause or further Hate/Violence/Racism/Religious persecution;
Drugs / Illicit substances, steroids and certain controlled substances or other products that present a risk to consumer safety;
Encourage, promote, facilitate or instruct others to engage in illegal activity;
Infringe any duly registered copyrights/trademarks or other violation of intellectual property rights;
Involve the sale of products or services identified by government agencies to have a high likelihood of being fraudulent;
Involve offering or receiving payments for the purpose of bribery or corruption
Pyramid or ponzi schemes.
Relate to the sale of dangerous or hazardous goods;
Sale of government ID’s or documents
Stolen goods including digital and virtual goods
Transactions involving fraudulent / deceptive marketing practices
Violate any law, statute, ordinance or regulation;
Weapons, firearms and ammunitions;
Activities Requiring Approval
Finmo requires pre-approval to accept payments for certain services as detailed below:
Delivery of future services including airlines, travel agencies and hotel bookings and event ticketing
Collecting donations as a charity or non-profit organization
Any form debt and loan related businesses,
Internet pharmacies (including referral sites) or prescription drugs/devices;
Virtual currencies including but not limited to Bitcoin and Bitcoin exchanges;
Adult material such as legal pornography sites and other adult materials
Dealing in jewels, precious metals and stones
Acting as a money transmitter or selling stored value cards; selling stocks, bonds, securities, options, futures (forex) or an investment interest in any entity or property or providing escrow services;
Selling alcoholic beverages, e-cigarette devices and non-cigarette tobacco products;
Activities involving gambling, gaming and/or any other activity with an entry fee and a prize, including, but not limited to casino games, sports betting, horse or greyhound racing, fantasy sports, lottery tickets, other ventures that facilitate gambling, games of skill (whether or not legally defined as gambling) and sweepstakes, if the operator and customers are located exclusively in jurisdictions where such activities are permitted by law.
Violations of the Acceptable Use Policy
We encourage you to report violations of this Acceptable Use Policy to finmo.net immediately. If you have a question about whether a type of transaction may violate the Acceptable Use Policy, you can email us at email@example.com.
Infringement Reporting Policy
It is our policy to take appropriate action where necessary to remove from our services or to disallow the use of our services in connection with material that is claimed to be infringing. If you are an intellectual property rights owner and you believe a website or a webpage using our services sells, offers for sale, makes available goods and/or services, or otherwise includes content or materials that infringe your intellectual property rights, then please contact us at firstname.lastname@example.org.
Anti-Money Laundering Policy Statement
- Understand and interpret the legal and regulatory framework in any countries it operates in;
- Understand standard industry best practice in AML/CTF procedures and proportionate risk-based approach;
- Design and implement the systems and controls necessary to mitigate the risk of being used in connection with money laundering or financing terrorism.
- Finmo’s AML/CTF legal obligations include among others:
- Verifying its customers’ (including beneficial owners’) identity, address and other particulars;
- Keep full records of all transactions together with identification provided;
- Monitor any unusual or suspicious transactions of any size;
- Report any suspicious transaction to the relevant local regulator.
Complaints Handling Policy
Finmo is committed to providing the highest level of care to all our customers. If you feel that our service has not met your expectations, then please tell us. Customer complaints are important to our organisation. They offer specific insights into how we might improve our services, processes and procedures.
What to do if you have a complaint?
Please contact us at email@example.com, detailing the nature of your complaint and providing all relevant information and your contact details. To ensure that your complaint is resolved as soon as possible, please outline any steps you would like us to take in addressing the issue.
Our complaints procedure
Once a complaint has been received, we will acknowledge it and aim to resolve it as quickly as possible. The length of time will depend on the nature of the issues involved. Should a delay occur, we will contact you explaining the reason for the delay and outline the next steps.
If you have received an offer of remedial action or redress from us in response to a complaint you have submitted, and if you consider it to be acceptable, please let us know so that we can comply promptly with it.
If you are not satisfied with our responseIf you are not satisfied with our final response, you might be entitled to refer it to the relevant local Ombudsman Service, but you must do this within six month of our final response.